1. Identity of data controller

TSO respects the privacy of every individual whose personal information it handles. This Privacy Policy explains how TSO collects, stores and uses personal information.

“ TSO" means The Stationery Office Limited, having its registered office at 18 St Andrews Business Park, Norwich, England, NR7 0HR or any of its subsidiaries or related companies.

TSO is the “controller” of personal information collected through, the official DVSA mobile applications, phone calls and social media interactions for the purposes of applicable data protection laws, and is the company you should contact if you have questions about the use of your personal information (see the Contact Us section below).

For the purposes of applicable legislation, including the EU General Data Protection Regulation, as amended or supplemented (the “Data Protection Laws”), the TSO group company that you have dealings with is the controller of your personal information.

2. Relationship between TSO and the Driver and Vehicle Standards Agency (DVSA)

TSO is the official publisher for the Driver and Vehicle Standards Agency (DVSA). TSO hosts, manages and fulfils orders made through this Site on behalf of the DVSA. Personal information we collect about you including: your name, email address and item(s) purchased may, to a limited extent be shared with DVSA for the purpose of transitioning the running of DVSA’s website, and the provision of related services, to a third party in the event that TSO and DVSA choose to end their arrangement.

3. Our Data Protection Officer

Our Data Protection Officer can also be contacted by email at or in writing at:

Data Protection Officer
Williams Lea
18 Central Avenue
St Andrews Business Park
Norwich, NR7 0HR
United Kingdom

4. How we collect and process your personal information

When you sign up for an account on our Site

If you sign up for an account on our Site, we will collect basic information about you including your name, email address, and telephone number. We will use the information that we collect about you to:

When you place an order or return a product

If you place an order through our Site, we will collect your address, contact details, delivery preferences, and information about the products you have ordered, as well as payment information, depending on how you place your order or request a refund. We will use this information to:

When you contact us

If you contact us by telephone, email, post or using another function offered by our Site, e.g. livechat we will collect any information about you that you choose to give us. We will use this information to review, investigate and respond to any comment or question that you may raise.

Information we collect automatically from you

The information we automatically collect may include your Internet Protocol (IP) address, software configuration, aggregate use information, geographical location data, operating system and use of cookies. We will not usually be able to identify you from this information.

Cookies are small files sent from us to your computer where they are stored and may be read. You can find out more about our use of cookies in our Cookie Policy.

When you take part in a research project, user testing or a competition

When you take part in a research project, user testing or enter a competition, we will not use your personal data for any other reason apart from the related subject matter. e.g contacting you should you be the winner of the competition or inviting you to take part in a project. This is to ensure compliance with the UK General Data Protection Regulation (GDPR). You can withdraw from these activities at any time by emailing

If you create an account or place an order through our Site, our legal basis for processing your personal information is that it is necessary for the performance of the Terms and Conditions between you and us. In all other circumstances, including where you contact us, our legal basis for processing personal information is that it is necessary for our legitimate interests in conducting our business and meeting the requirements of our current and prospective customers.

When we collect your personal data for other reasons such as competitions, our legal basis for processing your personal information is explicit consent, in order to enter the competition you are required to provide your email address and point of entry, we take this information as it is necessary for contacting you should you be the winner.

6. How we may share your information

We may disclose the personal information we hold about you to:

7. International transfers of personal information

We may process your personal information using data centers located inside the European Union and data centers located outside the European Union. Where we transfer personal information to our group companies or other third parties outside of the European Economic Area, we will ensure that those transfers take place in accordance with the applicable data protection laws, including by entering into data transfer agreements with recipients. If you would like more information about how your personal information may be transferred, please contact us at

8. Retention of personal information

The period for which we will retain personal information will vary depending on the purposes that it was collected for, as well as the requirements of any applicable law or regulation:

9. Your rights

You may have certain rights in relation to the personal information we collect about you. These may include the right to request access to your personal information, to request that it is erased, that its processing is restricted, or that any inaccurate personal information is rectified. You may also have the right to object to the processing of your personal information, or in some circumstances to obtain a copy of the personal information in machine readable format. Any such request should be submitted in writing to You also have the right to complain about the use your personal information to local supervisory authority, which in the UK is the Information Commissioner’s Office (   

You can contact them by calling 0303 123 1113. Or go online to  (opens in a new window; please note we can't be responsible for the content of external websites).

Or you can write to them at:

Information Commissioner's Office,
Wycliffe House,
Water Lane,
Wilmslow Cheshire,

10. Changes to this Privacy Policy

This Policy will be reviewed from time to time to take account of changes to our operations or practices and, further, to make sure it remains appropriate to any changes in law, technology and the business environment. Any personal information held will be governed by our most current Policy.

This Site may contain links to other websites. These are not covered by this Privacy Policy. If you access other websites using the links provided, you do so at your own risk. The operators of these websites may collect and use your information in accordance with their privacy policies, which may differ from ours. Please check the relevant policies before you submit any personal information to any other websites.

12. Contact us

If you have any questions or wish to contact us please contact us at:

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