FAQ

Learner drivers

ADI

Friends and family

Safe Driving for Life shop

Getting in touch

Learner drivers

How do I share my progress with my driving instructor?

I no longer wish to share my progress with my driving instructor. How do I disconnect my account from theirs?

I’ve changed my driving instructor. Can I link my account to theirs?

Yes you can.

How do I share my progress with my friends and family?

Remember – you can invite up to 5 people.

How do I stop sharing my progress with my friends and family?

How do I manage my account settings?

There’s a link to a questionnaire in my account details. What does this mean?

As part of our commitment to providing the best products and services, we’re inviting you to tell us when you plan to take your theory test. We’ll use this information to gather data that helps us understand how long people take to complete their studies.

Providing us with this information is completely optional and will not have any impact on your existing subscription.

How do I view my order history?

I’ve bought an eLearning subscription. Will it work on my device?

The Official DVSA eLearning courses are designed to work on most modern devices including tablets, desktop computers and smartphones.

How do I find out more about the practical driving test?

Visit the Safe Driving for Life Advice section for more information about the practical driving test.

How do I find out more about the theory test?

Visit the Safe Driving for Life Advice section for more information about the theory test. You can also check your knowledge and understanding by taking our official practice tests.

Can I use this site to find an approved driving instructor?

You can find approved driving instructors (ADIs) on GOV.UK

Visit https://www.gov.uk/find-driving-schools-and-lessons for more information.

Can I book my driving tests through this site?

No. The best way of booking your driving tests is to visit GOV.UK

ADI

How do I invite my pupils to share their progress with me?

If you give printed materials to your pupils, you can also include the unique QR code symbol displayed at the bottom of the page.

How do I view my pupil(s) active subscriptions?

Click on ‘my pupils’. You will see a list of your pupils and the eLearning courses they are subscribed to.

I no longer wish to view the progress of my pupil(s). How do I disconnect my account from theirs?

REMEMBER – if you do this you will no longer be able to view that pupil’s progress. If you need to reconnect your account, you must send another invite.

What are referral points?

You’ll earn points every time your pupils use your referral code to buy their first Safe Driving for Life eLearning subscription. This applies to Official DVSA Theory Test Kit for Car Drivers and Official DVSA Guide to Hazard Perception only.

You can redeem these points for Amazon Gift Cards. The more points you accumulate, the higher the value of the card.

How are points awarded?

Points are awarded based on the subscription and duration purchased by your pupil. For example:


Product

Official DVSA Theory Test Kit for Car Drivers:

30 days = 3 points

90 days = 5 points

365 days = 10 points

Official DVSA Guide to Hazard Perception:

30 days = 3 points

90 days = 5 points

365 days = 10 points

How many points do I need to claim an Amazon Gift Card?

The following table shows the relationship between the number of points earned and the value of the card you can claim.

Points Earned Value of Card

100 points = £10.00 Amazon Gift Card

180 points = £20.00 Amazon Gift Card

400 points = £50.00 Amazon Gift Card

How do I redeem my referral points?

How do I view my point redemption history?

Your point redemption history will be displayed below the list of referral points.

For more information on the redemption process, please see:

How do I view my account settings?

How do I view my order history?

I'd like to become an ADI – where can I find information and learning resources?

Visit the Safe Driving for Life Advice pages for more information about becoming an ADI.

Do you have any additional resources I can refer my pupils to?

The Safe Driving for Life Advice pages are full of resources to help learner drivers prepare for their theory and practical driving tests.

Friends and family

My friend/family member has shared their learning journey with me. How can I view their progress?

Safe Driving for Life shop

How do I send gifts to other people?

To send eLearning gifts to other people:

You can also personalise your gift by including a message with the email.

I’ve placed an order but I haven’t received anything...what do I do next?

If you purchase a subscription to any of our eLearning products then you’ll receive confirmation of purchase via email.

You can also check whether your subscription is live. To do this:

The DVSA course (s) you’re subscribed to should be listed on this page.

Books and other items

If you’ve bought other products such as books or L-plates, detailed information about order delivery times are available on the Safe Driving for Life Shop.

We make every effort to fulfil orders by the delivery times specified at the point of purchase. However, sometimes due to circumstances beyond our control, your items may arrive later than scheduled. If this happens, please contact customer services using the details below.

Getting in touch

How do I contact customer services?

To report a fault with the site or check the status of an order, contact our customer services team on 0333 200 2345 or support@safedrivingforlife.info

The Customer Service Centre is open from 08:00 to 18:00 Monday to Friday. Excluding bank holidays. Telephone calls may be monitored or recorded for training and quality purposes.


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