Privacy and Cookies

Introduction

The information presented on this page is to help you to understand how TSO will obtain and process your personal information. By using this website, you are consenting to the collection and use of your personal information in the way described in the Driver and Vehicle Standards Agency (DVSA’s) Privacy Policy and TSO’s Safe Driving for Life website’s Terms and Conditions.

Who are TSO and DVSA

This website is hosted and managed by TSO on behalf of the Driver and Vehicle Standards Agency (DVSA).
TSO is the official publisher for DVSA.
The data controller for the purposes of this website is The Driver and Vehicle Standards Agency (DVSA), Berkeley House, Croydon Street, Bristol, BS5 0DA.
The data processor for the purposes of this website is The Stationery Office Limited (TSO), Aldgate Tower, 2 Leman Street, London, E1 8FA.

Privacy Policy

DVSA’s privacy policy https://www.gov.uk/government/publications/driving-standards-agency-privacy-policy 
DVSA’s personal information charter https://www.gov.uk/government/organisations/driver-and-vehicle-standards-agency/about/personal-information-charter
GOV.UK privacy policy https://www.gov.uk/help/privacy-policy

Obtaining Your Personal Information

We may obtain personal information about you when you register to use this website, place an order with us or when you provide feedback about our products or services.

Processing Your Personal Information

We will use the personal information that you provide us with to process your order for our products or services and to ensure that any goods ordered are delivered to the address specified.

When you place an order with us we may, if necessary, contact you to confirm that we are fulfilling the order in accordance with your instructions and according to our own high standards. We may also contact you to provide or obtain any other pertinent information concerning your order.

When you enquire or provide feedback about our products and services we will use the contact details that you have provided to respond to you.

Any feedback that you provide will help us to understand how our products and services are perceived by our customers and which of our products and services are of most interest. We may use such information to tailor our service offerings to suit your needs and improve our product and service offerings for the benefit of our customers generally.

In order to source the product that you require and ensure that it is delivered to the delivery address that you have specified as quickly as possible, it sometimes may be necessary for us to pass your delivery address details to an external publisher or supplier acting on our behalf to enable them to dispatch the goods that you have ordered directly to you. However, your order will always be managed by TSO and we will only provide our suppliers with the minimum information necessary to facilitate the delivery of the goods to you, such as your name, address and the details of the products to be supplied. Our suppliers have provided sufficient security guarantees in relation to any personal information that we might provide them with for these purposes and they are required to act only on our instructions in relation to any such information.

Direct Marketing Material

We may use your personal information to keep you informed of our products, services and events that we feel may be of interest to you or your business. We may also use your personal information to keep you informed of new and/or existing products that are similar to those which you have previously purchased.  All recipients of the newsletter have consented to receiving such material.

You may at any time ask us to cease or not commence sending you direct marketing material by contacting our customer services division on Tel: +44 (0)333 202 5070 or by sending an email to .

Upon receipt of notification that you do not wish to receive marketing material from us, we will action your request within a reasonable time period.

Cookies

What are cookies?

Cookies are tiny text files stored on your browser. We use cookies to remember your visits to our website to improve your user experience. EU legislation states that all websites should let you know when they are using cookies. Most websites use cookies and they won't cause any harm to your device. This website uses cookies to help us see which pages our customers like and which aren't working so well, so we can make improvements. Cookies don't tell us who you are or give us any personal details about you.

If you do not accept the cookies you will still be able to browse our site but some parts of the site will not work.

Which cookies do we use on this site and why?

The table below sets out the main cookies that we use on this site and what we use them for.

Type of Cookie Cookie name Expires after Purpose
Site performance Web Trends 10 years Performance cookies collect anonymous information about how visitors use our website, for example how many visitors came to our website and when, what browsers visitors use and how long visitors stay on the site. This data does not contain any information that is personal to you.
Google Analytics: __utma 2 years from set/update
Google Analytics: __utmb 30 minutes from set/update
Google Analytics: __utmc end of browser session
Google Analytics: __utmz 6 months from set/update
SiteStat: c1 5 years
SiteStat: s1
BIG-IP same day
accepted-cookie-policy 1 year
Session has_js browser is closed

These cookies are necessary to enable the website to perform essential functionality such as browsing web pages.

Drupal session 23 days
logout-notification 30 seconds

Enabling and disabling cookies

This website uses cookies to remember your site preferences. If you decline cookies you may lose some of the beneficial website functions of cookies. No personally identifiable information is stored within cookies. Therefore, we recommend you leave these turned on. To check if cookies are enabled on your device, please follow the steps below. Alternatively, view your browser's help pages or information on how to manage cookies at www.allaboutcookies.org.

Internet Explorer

  1. Click on Tools > Internet Options in the main toolbar
  2. Select Privacy tab to view your settings
  3. Move the slider to the level of privacy you prefer - privacy levels are shown in the table below.
Select this To specify this

Block All Cookies

Cookies from all websites will be blocked.

Cookies that are already on your computer cannot be read by websites.

High

Cookies from all websites that do not have a compact policy (a condensed, computer-readable privacy statement) will be blocked.

Cookies from all websites that use information that can be used to contact you without your explicit consent will be blocked.

Medium High

Cookies from third-party websites that do not have a compact policy (a condensed, computer-readable privacy statement) will be blocked.

Cookies from third-party websites that use information that can be used to contact you without your explicit consent will be blocked.

Cookies from first-party websites that use information that can be used to contact you without your implicit consent will be deleted from your computer when you close Internet Explorer.

Medium

Cookies from third-party websites that do not have a compact policy (a condensed, computer-readable privacy statement) will be blocked.

Cookies from third-party websites that use information that can be used to contact you without your implicit consent will be blocked.

Cookies from first-party websites that use information that can be used to contact you without your implicit consent will be deleted from your computer when you close Internet Explorer.

Low

Cookies from third-party websites that do not have a compact policy (a condensed, computer-readable privacy statement) will be blocked.

Cookies from third-party websites that use information that can be used to contact you without your implicit consent will be deleted from your computer when you close Internet Explorer.

Accept All Cookies

All websites will be allowed to save cookies on your computer.

Cookies that are already on your computer can be read by the websites that created them.

Google Chrome

  1. Click the menu icon in the top right hand corner of the browser and select Settings from the drop-down menu
  2. Click on Show advanced settings at the bottom of the page
  3. Select Content Settings under the Privacy heading
  4. Manage your preferred cookies settings from this page.

Safari (Mac only)

  1. Click on Safari in the toolbar, then select Preferences from the drop-down menu
  2. Click Privacy to view Cookie preferences (Note: Safari blocks third-party cookies by default).

Further information

For further information regarding cookies, please visit www.allaboutcookies.org.

Data Protection & Information Security

TSO’s e-commerce activities are certified to the best practice information security standard ISO 27001 and we follow strict security procedures for obtaining, processing and storing the personal information with which we have been entrusted.

You can help to protect your personal information by ensuring that you keep your login password secure. We also recommend that you log out of your account once you have completed your transaction or enquiry, especially if you are using a shared computer.

To make a Freedom of Information request:

Read about the Freedom of Information (FOI) Act and how to make a request.
Check DVSA’s previous releases to see if they’ve already answered your question.
Make a new request by contacting DVSA at:
Email: inform@vosa.gov.uk
Contact form: https://forms.dft.gov.uk/foi-dft-and-dft-agencies
Post: Information Access Team, DVSA , Second Floor , Berkeley House , Croydon Street, Bristol, BS5 0DA
Telephone: 0300 123 9000

Links to Other Websites

This website may contain links to other third party websites with whom we have a relationship. However, we are not responsible for these websites and their privacy practices. We therefore suggest that you read the privacy policy statements on any website that you visit from a link on this site, as their policies and procedures may differ from our own.

Changes to this Privacy Policy

If we decide to change this Privacy Policy we will post the changes here. However, if we intend to make material changes to the way we use your personal information we will seek your consent before doing so.

Contacting Us

Our aim is to ensure that we offer you the very best personal service; the kind of service you want and the products you need. Your views are important to us; it would therefore greatly assist us if you could let us know of any way that we can improve our service to you by contacting us at .

Thank you for your valued custom.